Service

Pica Training aims to provide a high standard of service throughout the organisation. We value our good contacts with schools and customers. Whilst every effort is taken sometimes mistakes are made. A complaint process has been set up for people who feel dissatisfied about the service or treatment they receive.

Complaint process

If you have a complaint then please bring your concerns to one of our staff members.  As most issues can be solved directly by telephone, we advise you to contact us by telephone on Monday, Tuesday  or Thursday on 0845 -600 1417. If desired, you will be connected to our manager.

A written complaint is also possible. You can be assured that your complaint will be treated confidentially. You can mail us at mail@picatraining.co.uk  or send a letter to:
Pica Training
F.A.O. Mr. K. Schneider
404 Albany House
324-326 Regent Street
LONDON
W1B 3HH

Once we have received the written complaint from you, the manager will make it his main priority to deal with the complaint. Within 2 to 3 business days you can expect a written or verbal response.

Not satisfied?
If you do not feel your complaint has been dealt with adequately, you can submit your complaint to an independent organisation. Pica Training will follow any decision this organisation makes. If desired, Pica Training can recommend an independent organisation.